FAQ
⭐ Frequently Asked Questions
The Tidy Edit — Where style meets organisation.
Orders & Shipping
When will my order ship?
Orders are processed within 1–3 business days.
How long does shipping take?
Delivery times vary by location:
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Australia: 7–15 business days
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New Zealand: 8–18 business days
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USA / UK / Canada: 7–20 business days
Will I receive tracking?
Yes — all orders include tracking.
Your tracking link will be emailed once your order has shipped.
Why is my order arriving in multiple packages?
To speed up delivery, some items may ship separately from different warehouses.
Products & Quality
Where are your products sourced?
We work with trusted, high-quality manufacturers who specialise in modern home organisation products.
Do the products match the photos?
Yes — all images are matched accurately to the product styles we offer.
Are the acrylic organisers strong?
Yes — our organisers are made from durable, high-clarity acrylic designed for long-term everyday use.
Returns & Issues
What if my item arrives damaged?
Email us at support@thetidyedit.com within 7 days with photos, and we will replace or refund your item.
Do you accept change-of-mind returns?
Not at this time.
What if my package is late?
Occasional delays can occur due to customs or courier volume.
If your tracking hasn’t updated in 7+ days, contact us and we’ll help.
Payments
Which payment methods do you accept?
We accept:
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Credit & debit cards
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PayPal
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Shop Pay
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Apple Pay
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Google Pay